Contact Us

Have a question about your order, personalisation details, delivery, or a special keepsake? Send us a message and we’ll help you as soon as possible.

Need help with your order?

Whether you’re checking on an existing order or need help before placing one, we’re here to make the process feel simple and clear.

Email us thecartivo.info@gmail.com

Order questions Please include your order number if your message is about an existing order.

Personalisation support Need help with a name, map location, or custom detail? Send us your question before ordering.

We recommend double-checking all personalisation details before placing your order, as custom pieces are made specially for you.

Fill in the form below and we’ll get back to you as soon as we can.

Our FAQ page covers personalisation, delivery, package protection, returns, and what to do if your order arrives damaged or incorrect.